Welcome to the uShip Shopify App guide. We’re constantly working behind the scenes to improve your shipping experience, streamline your workflow, and ensure your integration runs smoothly.

Below, you will find the latest feature updates, bug fixes, and best practices to help you get the most out of your uShip Shopify integration.

New features and recent updates to the uShip Shopify app

We recently rolled out several updates to give you more control and better visibility over your shipments:

• Customizable Shipping Estimates: You can now adjust the shipping estimate descriptions directly on your checkout page via the uShip Shopify app settings. To change standard verbiage like “Room of Choice” or “Debris Removal,” simply type in your preferred text and click save.
• Public Tracking Links: You can now easily access and share public tracking links with your customers. To find them, open your app’s Listing Management page, click the three horizontal dots under the Actions column, and click View.
• Delivery Phone Numbers: Delivery contact phone numbers are now automatically added to orders when the customer provides them. (Note: Since some checkout pages don’t require a phone number, we can only display what the customer enters.)
• Resolved Issues: We fixed a deployment issue to ensure future updates and app improvements roll out faster. Additionally, as of March 13, 2026, we resolved a bug that caused orders to pull incorrect origin location contact info.

Best practices for onboarding and troubleshooting

To keep your fulfillment process efficient and accurate, we recommend following these standard operating procedures:

Use the built-in listing tools

We strongly recommend using the “Auto Listing” or “Create a Listing” tools to send your orders to uShip. Manually listing is slower and increases the risk of human error, such as forgetting to add a uShip Protection Plan that a customer already paid for.

How to use the Create a Listing tool:

1. Go to the Orders page in Shopify.
2. Check the box next to the relevant orders.
3. Click the three dots at the top of the table.
4. Scroll down to the Apps section.
5. Select Create uShip Listing.
6. Click Create.

Product pricing and variant settings

• Pricing: All items marked as a Physical Product require a price to successfully return a shipping rate.
• Variants and custom orders: If you sell items with variants or offer custom order items, you must use metafields to fetch their dimensions. Be sure to set these dimensions directly in the variant metafields.
• Physical vs. non-physical variants: The only variant you should mark as a Physical Product is the one containing the product dimensions. All other non-physical product metafields (like color, stitching, or materials) must be marked as Not Physical Product. You can toggle this off directly on the product details page.
• Questions about metafields? Setting up variants can be tricky. If you have any questions about configuring these metafields, please reach out to our API Enablement Specialist at [email protected] for direct assistance.

Handling heavy items over 200 lbs

Shipping heavy equipment and large items requires a bit of extra care. While we’re actively working to improve our pricing tables, we recommend the following interim steps for heavy freight:

• Move heavy items into their own dedicated shipping profile.
• Apply a 40 percent markup handling fee to the rate to offset any additional costs and ensure you aren’t losing money on shipping.
• If you prefer to handle these large shipments manually, use the heavy rates IHD portal to list your items. Please reach out to your Customer Success Managers (Sabrina or Yvette) if you need the direct link.

Setting up backup shipping rates

We work to make sure our service is always available. During occasional maintenance windows, rate requests might briefly pause. To prevent low backup rates from showing at checkout during these short periods, we highly recommend setting up custom backup rates based on product weight.

Backup shipping rates are managed directly within your Shopify setup. For extra context, check out Shopify’s official guide on backup rates.

How to edit backup rates:

1. Go to your Shopify Settings page.
2. Click on Shipping and delivery.
3. Click the shipping profile you want to edit.
4. Under Shipping zones, click the three dots next to the uShip Rate Provider.
5. Select Edit backup rate.
6. Choose Define custom backup rates by item weight and add your custom weights and prices.

Need help calculating these? Check out our backup rate examples to get started.

Additional help and support

If you’re new to the app or need a quick refresher, we have a comprehensive suite of resources ready for you:

• Help Guide: uShip Shopify App Quick Start Guide
• Video Tutorials: uShip for Shopify Users

Got feedback or need direct assistance? If you ever need help with store setup or have ideas for how we can improve the app, don’t hesitate to email us at [email protected]. We’ll make sure your feedback gets straight to our Product team.

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